COACHING TERMS & CONDITIONS

Coaching & Consulting Agreement Terms & Conditions

UNDERSTANDING

I            The terms and conditions below apply to all coaching, mentoring, and consulting services provided by Laura Brooke (Zdanavage) to any individual or organization (“the client”) and constitute the contract for the service to be provided by Laura Brooke for the client. The term ‘coaching’ covers life coaching, personal coaching, life coaching, ADHD coaching, or consulting for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others. Where Laura Brooke is mentioned, it also covers PHL Home Company dba PHL Home Company. All agreements and contracts signed also agree to our websites terms of use and privacy policies.

II              Coaching & Consulting is not psychological counseling or any type of therapy, and should not be construed as such. Coaching is meant to be only part of a balanced program.

III            In return for the fees payable by the client (or by a third party on their behalf), Laura Brooke agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

IV             The date that the first coaching session, sometimes called the initial assessment, takes place shall be deemed to be the start date for the service. Participation by any individual in any coaching or initial assessment session constitutes acceptance of these terms and conditions. The client will be required to sign a contract with Laura Brooke.

RESPONSIBILITY & COMMITMENT

Laura Brooke will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching OR CONSULTING with Laura Brooke.  Laura Brooke accepts no liability for the client’s actions. Laura Brooke is not liable for any business or personal losses.

CONFIDENTIALITY

I                Personal information or business information supplied to Laura Brooke by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission unless where required by law.

II              Laura Brooke and the client will be required to sign a contract which includes a confidentiality agreement at commencement of coaching.  Laura Brooke will respect the client’s privacy and seek written permission before disclosing they are a client.

III            All documentation and information relating to the client will be held according to the Data Protection 1998, except as permitted by the client in writing or as required by law.

CLARITY & STYLE

I                Laura Brooke will discuss with the client their preferred style of coaching.  The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with Laura Brooke on any area of the coaching process.  Laura Brooke welcomes openness and honesty.

II              Feedback about the service is welcomed and can be given during a coaching session or afterward by answering the reflection questions provided by the coach. Feedback can also be given via email to laura@phlorganizer.com

III            Laura Brooke is continually striving to ensure the standard of service it provides to its clients remains outstanding.  At the end of the coaching/consulting process, or series of sessions, the client will be asked for more detailed feedback.

 

PRICE AND PAYMENT​

I                 All prices will be stated unless a customized package is created for the client.  In this event, prices will be agreed upon and stated int he contract.

II                 Laura Brooke accepts payment via Paypal or Square. All payments are to be made via invoice.

II                 After your first 5 weeks coaching is then moved to a monthly automatic payment system. All months are prepaid. You can cancel at anytime. Please cancel at least 10 days before your next due date monthly billing date to ensure accuracy of cancellation.

III              Failure to make monthly payments may result in the withholding or loss of services.

OUR CONTRACT  

3.1 Our contract begins when you complete the first payment. Your payment creates a legally binding contract between you and me.

3.2 You are responsible for providing any helpful or important information I will need to create meaningful plan for growth. Likewise, you are responsible for attending coaching sessions as outlined in the personalized plan. It is my duty to do a job for you, but it is your duty to ensure that I have what I need to provide the best possible service. 

3.3 I will deliver your personalized plan within 3 business days after our (1-hour) initial assessment. If you have any questions after the delivery of your personalized plan email me at Laura@phlorganizer.com.

3.4 I retain the rights and copyright to all methods and strategies shared.

REFUNDS

No refunds will ever be given. Please ensure you are ready for coaching and to begin your journey for growth. You may cancel your monthly coaching payments at anytime within 10 days before your billing day.

CANCELLATION & RESCHEDULING SESSIONS:

I                If the client needs to reschedule a coaching session, they should provide at least 48 hours’ notice. No refunds will be given for missed sessions or sessions cancelled within 48 hours. Coaching sessions with the proper notice may be rescheduled at the discretion of Laura Brooke and her current availability. In the rare circumstance that Laura Brooke may need to reschedule a coaching session, she will use all reasonable endeavors to provide a mutually satisfactory alternative appointment the client.

II             In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Laura Brooke can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Laura Brooke where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

III               There may be occasions when Laura Brooke may recommend to the client that they seek an alternative service more suited to their current needs.  In this event, Laura Brooke will fully discuss the reasons for the recommendation with the client.  It is the client’s sole responsibility to decide whether to follow the recommendation and Laura Brooke does not accept any liability for the outcome of any decisions the client chooses to make.

YOUR PERSONAL INFORMATION

I               Laura Brooke will use the personal information you provide: (a) to supply the services to you; (b) to process your payment for the services; and (c) if you agreed to this during the order process, to give you information about similar services that I provide, but you may stop receiving this at any time by contacting me.

II            Laura Brooke will only give your personal information to third parties with your expressed written consent or where the law requires.

MY RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

8.1 I am not liable for any personal or business losses. I offer services based on the information provided by you. I will not be responsible for any personal, business-related losses, or liabilities arising out of inaccuracies in the services and plans prepared for you, your use of the services or plans, or implementation of your personalized planning and strategy given to you.

OTHER IMPORTANT TERMS

I               No other entity or person has any rights under this contract. This contract is between client and Laura Brooke. No other person shall have any rights to enforce any of its terms.

II             If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

II             Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the law of the United States of America and you can bring legal proceedings in respect of the products in the courts of the United States of America

III           These terms will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to any principles of conflicts of law. You agree that any action at law or in equity that arises out of or relates to these terms will be subject to mediation in the Commonwealth of Pennsylvania. If any of these terms of use are found unlawful, void, or for any reason unenforceable, then that provision will be considered severable from the remaining terms of use, and will not affect the validity and enforceability of the remaining provisions. These terms may be modified only by our posting of changes to these terms of use.

If you agree with the coaching terms of service, please fill out the information and e-sign**. 

**By submitting your electronic information, you agree that a) you are legally bound by the terms and conditions as stated above, b) your electronic signature is the legal equivalent to your handwritten signature and c) you allow PHL Organizer and their employees to contact you regarding scheduling notifications and company updates.

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