DIY Service Agreement
This DIY Service Agreement (the “Agreement”) is between PHL Organizer (the “Company”) and the undersigned (the “Client”) about the Company’s service(s) to be performed at the Client’s stated location (the “Service Location”).
Rates & Services
The Client agrees to the rates and services provided by PHL Organizer, as well as any promotional deals that may be offered from time to time, and understands that they are subject to change without notice.
Full payment is due via invoice before scheduling. Certain exceptions may be made at the Company's discretion.
Proper consideration regarding cancellations and appointment changes is expected. Appointments canceled within 24 hours of a scheduled session time are subject to the loss of the total hours scheduled for that coaching session.
Payments are non-refundable. Unused hours or sessions may be rescheduled.
The Client’s identifiable information shall never be released or disclosed without the Client’s consent except as required by law, or where a situation poses real harm to the Company, the Client, or to others.
Use of Photos
Photos given to or taken by the Company serve as an internal record of the work performed. If photos are used for social media or marketing purposes, the Client’s identifiable information shall not be disclosed.
Customer Satisfaction Policy*
The Company strives to achieve 100% customer satisfaction. Should the Client be dissatisfied with the service(s) provided, the Client agrees to submit a written statement of issues and, in good faith, allow the Company to make reasonable efforts to resolve the issue(s). Such statements must be e-mailed or mailed to the Company via registered mail and postmarked within two (2) days from the date of the service in question to the Company. Failure to do so within that time implies that the Client fully accepts the work. *For purchased in-home or virtual organizing sessions only
Limitation of Liability
The Client agrees that the Company shall not be responsible for any damages (whether compensatory, direct, indirect, actual, special, punitive, incidental, consequential or otherwise), any losses (whether loss of or damage to property, loss of data, loss of use, loss of income or profit, or loss of any kind), personal injury, claims of third parties, or other claim or liability of any kind, including those resulting from discarding or destroying of any personal items or records (physical, digital, or otherwise). The Client is responsible for providing a list of valuables to the Company of particular concern.
Duration of Agreement
This Agreement shall commence upon the date of execution, shall apply to all services provided by the Company at the Service Location as indicated below, and shall continue in effect until it is terminated as provided herein. All hours or packages purchased must be completed within the agreed upon timeframe of the roadmap/personalized plan. Plan changes must be agreed upon by both the Client and the Company.
Termination of Agreement
This Agreement may be terminated at any time by either party with written notice. The Client agrees to pay for services already rendered, cancellation fees, other outstanding fees, and any legal and collection fees incurred by the Company to collect on moneys due.
This Agreement is governed by the laws of the State of Pennsylvania and is not transferable to any other party or service location. The Client agrees to the personal jurisdiction of the state and federal courts in Philadelphia County, Pennsylvania, U.S.A.
**By submitting your electronic information, you agree that a) you are legally bound by the terms and conditions as stated above, and b) your electronic signature is the legal equivalent to your handwritten signature.